Monitor, manage and maintain your ATMs | ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
- Hardware and software diagnostics
- Remote reboots
- Pull logs and tallies from previous days/archive
- Includes dedicated and certified RemoteView Specialists
- If RemoteView Specialist are unable to fix, a technician is dispatched with detailed diagnostic information for faster repair and a first time fix
RemoteView ATM | ITM Diagnostics means more uptime resulting in the ability for more customer transactions. Without RemoteView ATM | ITM Diagnostics installed, when a fault occurs at your ATM | ITM, whether it can be a card reader, printer, or dispenser issue, the ATM | ITM is out of commission until a technician has the ability to diagnose the issue on-site.
The picture changes dramatically with RemoteView ATM | ITM Diagnostics: Our RemoteView technicians monitor, maintain and manage your ATMs | ITMs remotely regardless of brand. When a fault occurs an alert is sent to our team notifying us of the issue. With RemoteView ATM | ITM Diagnostics we have the ability to remotely connect to the ATM | ITM, and in less than 60 minutes on average we have been able to fix 63% of the time without a technician ever having to step foot on the premises. If are unable to resolve the issue remotely, a technician is dispatched with the exact error codes, which means a faster repair because the diagnosis has already been identified.
<blue-h3>With RV ATM | ITM Diagnostics you receive<blue-h3>
- 24/7 agent monitoring
- Remote identification of ATM | ITM problems
- Majority of problems have immediate resolution without dispatching a technician
- Remote reboot and repair of basic software issues on your ATMs | ITMs
- Prediction of “problem” machines
- Increased uptime on your ATM | ITM fleet
Do you know the current status of your ATMs | ITMs?
With RemoteView you can know the status of all of your ATMs and ITMs, and other technology as well. Knowing the status of your equipment if half the battle in ensuring your systems are online and running smoothly.
Are you managing all of your ATM | ITM details from a current spreadsheet?
With live updates, you can seamlessly monitor all of your equipment with RemoteView and remove the hassle of spreadsheets and outdated ways to keeping track of important data.
How do you access your Electronic Journals?
It's easy! RemoteView has an simple and secure platform where you can access all your data, monitor your equipment, and request help from our 24/7 customer care team operating out of Portland, Oregon.
How does the ATM | ITM connect to RemoteView?
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
Can I view all my ATMs | ITMs from one interface?
YES, you finally can! Our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. For security purposes, you can designate which user has access to what data, and multi-factor authorization adds a PIN to enter before anyone can log in.